Customer Information
Security Policy
The security of customers' information, and their subsequent peace of mind, are of utmost importance to us. We recognize that if the customer does not feel 100% satisfied and secure, then the chances of them being a customer in future are greatly reduced.
To ensure the highest levels of confidentiality and safety of customers' information when shopping online in the Aquadiva Web Store, we have employed the services of two internationally recognised companies, who are Verisign and PayPal. These companies, which are utilised by countless businesses around the globe for their online security services, ensure customers who choose to use the webstore have absolutely nothing to worry about.
Verissign explains their service and what it does for customer security in the best possible way;
"In today's world, for better or worse, security issues are at the forefront of our thoughts. VerisignSSL is just one solution from Verisign that should give online consumers and businesses peace of mind.
Sites secured by QuickSSL are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure."
To compliment the verification of the Aquadiva website, we employ the payment facilities of PayPal, a subsidiary of the eBay corporation.
Any credit card information given to complete a purchase through our PayPal system is absolutely confidential through the use of encryption and other insurmountable security fail-safe measures. It is so confidential in fact, that noone besides the customer ever has access to any submitted details. To find out more about PayPal's security measures, please visit PayPal's Buyer Protection Page.
If PayPal's security services worry you, there are other payment methods available to suit. Please contact us on and speak to our helpful staff 07 5596 3033 or email us through our contact us page.
Replacements Policy
All Togz Australia and Aquadiva products have a 100% customer satisfaction and quality guarantee. Products that are found to be unfit will be replaced or repaired at no cost to the customer, which includes freight.
Only the best quality and most technologically advanced fabrics are used in the manufacturing of our products. Despite this, we strongly recommend being aware of rough surfaces, such as rocks and concrete, as these abrasive surfaces can damange your swimwear, which they were not designed to tolerate.
IN THE EVENT OF PRODUCT MISUSE, WE WILL BE UNABLE TO EXCHANGE OR REPAIR DAMAGED PRODUCT.
Return Policy
Aquadiva offers a 10 day return policy, exclusive of shipping times. If the customer is not completely satisfied with the product, or it does not fit correctly, an exchange for other styles or sizes, or a full refund, are available.
Returned product/s must be in new condition and never worn. All items kept for a period exceeding 10 days are considered accepted by the customer. Items returned that do not meet our return policy guidelines will be returned to the customer, with no credit issued.
Privacy Policy
All submitted information is treated with the strictest confidentiality. Aquadiva reserves the right to send out monthly newsletters and any other information that is likely to be interesting to our consumer dempgraphic.
To further ensure confidentiality, No receipts and/or invoice copies are packaged with outgoing orders. Customers will receive an electronic receipt via email upon completion of their order. This method gaurantees that no personal or financial information will be at risk in the event of a missing or stolen package. Remember, your privacy is our main concern.
Out of Stock Policy
Should an item chosen be unavailable, for whatever reason, customers will be contacted to be advised of their options. If the product has been discontinued, then the customer may choose another item. If these options are unsatisfactory, a full refund can be issued.
